JoJo Seafood Our Refund & Return Policy
At JoJo Seafood, we pride ourselves on freshness. Our policy is designed to be fair, clear, and customer-friendly, respecting the perishable nature of seafood.
We Sell Fresh. That Means Final.
Perishable Goods
Seafood is highly perishable. Once your order is prepared and dispatched, it cannot be returned.
Hygiene & Safety
This policy ensures strict hygiene and food safety standards for all our customers.
But If We Mess Up, We Own It
Your satisfaction is our priority. If we make a mistake, you're eligible for a refund or replacement.
Wrong Product
Received an item different from your order?
Not Fresh
Product doesn't meet our freshness guarantee?
Damaged Delivery
Item arrived damaged during transit?
How to Claim Your Refund or Replacement
Contact us within 2 hours of receiving your order with the following:
01
Order Number
Provide your unique order ID for quick processing.
02
Photos of Item
Submit clear photos of the unopened item in its original packaging.
03
Issue Description
A short note explaining the problem you encountered.
Quick & Easy Refunds
Once your claim is approved, refunds are processed efficiently within 2–4 business days.
- Bank transfer
- Mobile wallet
- Store credit (your choice)
Sale Items & Weight Loss
Sale Items Policy
Only regular-priced products are eligible for refunds. Sale or discounted items are final sale and not part of our return policy.
Natural Weight Fluctuation
Seafood weight naturally reduces after cleaning and preparation. Prices are based on gross weight; we do not offer refunds for this natural loss.
Cancel Before We Catch
You can cancel your order, but only if you do so before we begin sourcing or processing.
1
Within 30 Minutes
Call or WhatsApp our support team within 30 minutes of placing your order.
2
Email Cancellation
Alternatively, email us with your Order ID for cancellation.
After this window, your order is locked in and cannot be cancelled or refunded.
Fair Policy. Fresh Promise.
This policy is designed to be fair, clear, and customer-friendly, respecting the perishable nature of seafood. No hidden rules. No confusion. Just a simple system that protects your trust.
Need Help?
📞 Call/WhatsApp
Our dedicated customer care team is available 7 days a week during working hours to assist you with any queries or concerns.
Because Fresh Comes with Responsibility
At JoJo Seafood, we value your trust. We handle every claim with care and seriousness. Seafood isn’t like clothes or electronics; it’s living food that deserves respect, care, and clear policies.
Thank you for choosing JoJo Seafood.